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Booking Through Giga: From First Message to Your Reference Number
Booking your move inside the Giga chat, from your first question to your AM reference number.
Published 27 October 2026 · Updated 27 October 2026
You do not have to fill in the full booking form. Giga takes the same details in the chat and creates the same booking you would make on the website.
This guide walks through a chat booking, from the first question to your reference, and how to track or change it afterwards.
Key takeaways
- You can book inside the Giga chat.
- You see a summary before you send, so you can check the price, date and addresses.
- A chat booking gets the same AM-###### reference, emails and My bookings page as a website booking.
- Changes more than 24 hours before your start time are free.
Step 1: Ask for a quote
Tell Giga the job, the size of the property, the date and both postcodes. New to booking? Start with how to book movers in Central London online. For example: “Studio to one-bed flat, Thursday morning, both have lifts, van parks on the street.”
Giga replies with a price from our price list. Check what it covers before you go on. For the service itself, see our Central London man and van page.
Step 2: Tell Giga you want to book
Press Book on the price card. A short form asks for the details we need: the floor and lift at each address, parking, the date and the time.
If you do not know a detail, say so. We confirm it when we review the booking.
The details you will be asked for
The floor and lift at each address, where the van can park, the date and time, any items that need special handling, and a mobile number for the crew on the day.
Step 3: Check the summary
Before anything is sent you see one summary: price, date, time, both addresses and access.
Read it line by line and correct anything that is wrong. Send it only when every line is right.
Step 4: Keep your reference
Once sent, you get a reference in the form AM-######. It appears on My bookings and in your confirmation email.
Quote it whenever you email info@gigaremovals.uk, so we find your job straight away.
Step 5: Track or change the booking
Open My bookings at gigaremovals.uk/my-bookings/ and sign in with your email and code. You see the reference, the status and the change link.
A change more than 24 hours before your start time is free. Inside 24 hours the cancellation terms apply; see our cancellation and change policy.
Frequently asked questions
Yes. Same booking record, same reference, same confirmation email, same My bookings page.
Yes. Use My bookings, or email info@gigaremovals.uk with your reference. Changes more than 24 hours before your start time are free.
If the job needs a survey, such as a large home or an office, Giga passes it to the team and we reply by email.
No. There is no deposit. You pay by bank transfer after the job.
