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Photos, Voice and Saved Chats: Getting More From Giga
Sending photos, speaking your questions and coming back to saved chats, for a more accurate quote from Giga.
Published 17 November 2026 · Updated 17 November 2026
Giga is more than a text box. Send photos of the items and access, speak your questions where voice is shown, and come back to a saved chat weeks later.
This guide shows how to use each well, so the quote is close to the price you pay.
Key takeaways
- Photos of the items and the access route make the quote more accurate.
- Use voice where it is shown, and let Giga read answers aloud.
- Chats are saved to your email, so you can return to the same job.
- Never send photos of passports, bank cards or other documents.
Step 1: Send useful photos
Photograph the items you are moving and the access route at each address. For stairs, stand at the bottom and get the full flight. For parking, photograph the kerb or loading area.
Keep documents, passports and bank cards out of every photo. Tight stairs and parking help most; Central London flat removals shows how we plan them.
- Large items: one photo each, with a tape measure if you have one.
- Stairs: from the bottom and the top of the flight.
- Parking: the kerb, any bay or yellow line, and the distance to the door.
Step 2: Use voice if it is shown
Where the chat shows a voice option, speak your question instead of typing. Giga can read answers aloud if your device allows it.
If voice does not appear, type. The answer is the same.
Tips for voice
One question at a time, and say postcodes slowly. Check the summary Giga shows back before you move on.
Step 3: Come back to a saved chat
Chats are saved to your email. Sign in with the six-digit code to see them, and keep one chat per move. Need storage between properties? See our storage services in Central London. Ready to book? Follow the booking guide.
Quote your AM reference when you come back, so the chat links to your booking.
| Feature | What it does |
|---|---|
| Saved to your email | Find the same job again with one sign-in |
| Photos attached | We see the access before the day |
| Booking summary | Matches the reference in My bookings |
Frequently asked questions
The items you are moving, the staircase or lift, and the parking or loading area at each address.
Sign in with your email and the six-digit code. Your saved chats are listed.
Type instead, or email info@gigaremovals.uk.
It is saved to your email for you to come back to. Our privacy policy explains what we keep and how to ask for it to be removed.
