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What Giga Can and Cannot Do: An Honest Guide
What Giga can do for your move, what it cannot do, and when a person should answer.
Published 6 November 2026 · Updated 6 November 2026
An AI assistant is only useful if you know its limits. Giga is good at questions with fixed answers: prices from our price list, our policies, and how booking works. It is not a surveyor, a driver or a claims handler.
This guide sets out what Giga does well, what it cannot do, and when a person should answer instead.
Key takeaways
- Giga gives prices, explains services and policies, and starts bookings.
- Giga cannot give a fixed price for a large home or an office. Those need a survey.
- Giga does not take payment. You pay by bank transfer after the job.
- For complaints, damage and same-day problems, email info@gigaremovals.uk.
What Giga does well
Giga is quick on questions with fixed answers.
- Prices from our price list, as hourly quotes and price ranges.
- Our services, cancellation policy and how booking works.
- Starting a booking and giving you an AM reference.
- Answers at any hour, including evenings and weekends.
What Giga cannot do
Some things need a person, and Giga will say so.
- Give a fixed price for a large home or an office. These need a survey.
- Promise a crew for a particular slot. We confirm availability by email.
- Take payment. You pay by bank transfer after the job.
- Handle a damage claim or a complaint. A person handles those.
| Question | Who answers |
|---|---|
| What does a one-bed flat cost? | Giga, from the price list |
| Is my piano covered? | The team, after details about the piano |
| The crew is late today | Email info@gigaremovals.uk |
| Can I pay by card? | Giga: bank transfer only, after the job |
When to speak to a person
Email info@gigaremovals.uk if your move includes a piano, a safe or heavy machinery, if you need building access arranged, or if something has gone wrong on the day.
Building access and managers
Many managed buildings want the removal company’s details before the day. Ask the building manager what they need and tell us early; we send the documents they ask for.
What happens to your chats
Chats are saved to your email address. Our privacy policy explains what we keep, for how long, and how to ask us to remove a chat.
Frequently asked questions
No. Giga is our AI assistant. It answers from our price list, policies and booking rules, and passes questions to the team when a person needs to answer.
Chats are saved to your email so you can come back to them. Our privacy policy explains what we keep, for how long, and how to ask for it to be removed.
It comes from our published rates. We confirm the final figure after checking access and timing.
Yes, if you send them in the chat. Do not send photos of passports, bank cards or other documents.
