Terms and Conditions

1. Introduction

By booking Giga Removals, the customer agrees to provide accurate move information and to follow reasonable instructions needed to complete the service safely.

2. Quotations

Quotes are based on the information supplied by the customer and on the published rates at gigaremovals.uk. Bookings are made in whole hours (minimum 2 hours for a small van, 3 hours for a Luton). If the job runs over, extra time is charged in 30-minute steps. Prices may change if the actual job differs from the details provided:

• Extra goods or additional services are requested.
• Access, stairs, lifts, doorways, or parking differ from supplied details.
• The approach road or loading position is unsuitable or too far from the property.
• External costs such as congestion charge, tolls, ferry, or permits apply.

3. Customer responsibilities

The customer is responsible for preparing the move and providing accurate information:

• Declare high-value or fragile items before booking.
• Arrange permits, parking suspension, lift slots, and permissions.
• Prepare and securely pack appliances and electronics.
• Defrost and dry fridges/freezers before transport.

4. Postponement or cancellation

You can cancel or move your booking free of charge up to 24 hours before the start time. Inside that window the charge reflects the crew and vehicle we have already committed and cannot re-book. Nothing in these terms affects your statutory rights.

• More than 24 hours before the start time: no charge to cancel or change the date.
• Less than 24 hours before the start time: a charge of up to 50% of the quoted price.
• Crew on site and the job cannot go ahead (for example, no access): the minimum booking for the booked crew and van applies (2 hours for a small van, 3 hours for a Luton).
• Payment: any charge is paid by bank transfer.

5. Liability and insurance

Every booking includes £10,000 Goods in Transit cover. Liability may be limited by the declared value, condition, and packing of goods.

Owner-packed boxes must be packed safely. We are not responsible for concealed damage inside poorly packed boxes unless external damage is clearly caused by our negligence.

6. Excluded items

Some goods cannot be moved or stored unless agreed in writing by Giga Removals:

• Dangerous, explosive, flammable, illegal, or prohibited goods.
• Cash, jewellery, securities, deeds, and high-value coins.
• Plants, pets, or goods likely to cause vermin/infestations.
• Perishable goods or items needing climate-controlled transport.

7. Payment

Unless agreed otherwise, payment is due in full on completion of the service by cleared funds.

Payment is by bank transfer after the job is completed and confirmed. We do not take cash or cheques.