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Customer Support

Giga Removals Customer Care

Customer care at Giga Removals: help with a booking, date changes, cancellations and damage claims, by email, the booking form or Ask Giga.

Giga Removals crew providing booking support and customer care

Care Process

How We Respond

  1. 1
    Get in touch

    Email info@gigaremovals.uk or use the Ask Giga chat. Include your booking details and a short summary.

  2. 2
    We look into it

    We check your messages, photos, crew notes and the agreed booking before we reply.

  3. 3
    Fair resolution

    If something has gone wrong, we put it right in a practical, open way.

  4. 4
    Improve the service

    Your feedback shapes crew briefings, access planning and how we keep you updated.

Specifications

Delivery & transport specifications

Max weight payloadUp to 1,000kg (Luton) / 250kg single item
Crew size1 to 3 trained movers
VehiclesTransit van / Luton van
Handling kitTrolleys, tail-lift (on request), secure straps
Assessment methodEmail item dimensions & postcodes

Compare options

Giga Courier vs standard pallet networks vs DIY Carry

Feature Giga Delivery Standard Network DIY Carry
Speed Same-day / direct routing 1 to 3 days (hub transitions) Your schedule
Item protection Padded wrap & dedicated bay Must be crated/palletised Risks damage in boot
Unloading help Operatives carry inside room Kerbside drop only Self-unloading

Quote requirements

What to send us for a delivery quote

Send these details and we can price the job quickly:

  • Addresses: Postcodes for collection and delivery.
  • Item details: Approximate dimensions, weight and photos.
  • Stairs check: Are there stairs or lifts at either location?

Transparent pricing

Clear Moving Prices

Bookings are in whole hours: 2 hours minimum on a small van, 3 hours on a Luton. If a job runs over, extra time is charged in 30-minute steps. Mileage is charged one way, collection to delivery. No ULEZ, weekend or evening premium.

Clear quote

Small Transit · Driver Only

£55/hr

2-hour minimum (£110). Best for lighter moves when you can help with loading.

  • Driver included
  • Driver helps load
  • Small moves
Book

Clear quote

Luton · 3-Person Crew

£130/hr

3-hour minimum (£390). For bigger moves, bulky furniture and faster loading.

  • Driver + 2 movers
  • Furniture protection
  • Larger loads
Book

No deposit. You pay after the job.

FAQ

Customer Care Questions

Giga Removals is a UK removals company with a London base. We do house removals, flat moves, man and van hire, packing and specialist furniture moves anywhere in the UK.

Man & van pricing starts from £55/hr for a Small Transit and driver, with a 2-hour minimum (£110). A Small Transit with a 2-person crew is £75/hr, 2-hour minimum (£150), and a Luton Box Van with a 3-person crew is £130/hr, 3-hour minimum (£390). Bookings are in whole hours; if a job runs over, extra time is charged in 30-minute steps. Mileage is charged one way, collection to delivery, and stairs are charged at £10 per person per flight per hour (ground floor free, a working lift removes the charge). Insurance, blankets and straps are included, and there is no ULEZ, weekend, evening or bank-holiday premium. No deposit; you pay after the job.

Yes. Bookings include £10,000 goods-in-transit cover. Cover depends on the booked service, declared items and the job details you give before moving day.

Use the booking form for a price, or ask Giga in the chat. For support, email info@gigaremovals.uk with your postcodes, item list, access notes and any photos.

Moving anywhere in the UK?

Book in whole hours. No deposit. Free to change the date up to 24 hours before.

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Moving soon?

Pick a day, a van and the hours. Same price every day, and you pay after the job.

Book

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