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After You Book: What Happens Next and How to Track Your Booking
From the moment you book to moving day: your confirmation email, our checks and how to track your booking.
Published 10 November 2026 · Updated 10 November 2026
Between sending your booking and the crew arriving there are a few steps: an email, our checks, a confirmation, and some preparation on your side.
This guide walks through each so you always know where your booking stands.
Key takeaways
- You get an email with your AM-###### reference as soon as you book.
- We check the van, crew and access, then confirm your slot by email.
- Track your booking at My bookings with the same email and a six-digit code.
- For any change, email info@gigaremovals.uk with your reference.
Step 1: Read your confirmation email
As soon as you book, you get an email with your AM-###### reference, a summary of the job and a link to My bookings.
Keep it. The reference is how we find your job, and the summary is your record of what you booked.
Step 2: Understand the status
A new booking is a request: it is in our system but the slot is not yet confirmed.
We check the property details, access and crew for your slot. For what to prepare, see what to have ready before you call. If something needs answering, we email you.
| Stage | What it means | What you do |
|---|---|---|
| Request received | Booking is in our system | Nothing yet. Keep your reference |
| Our check | We check access and crew | Reply if we email a question |
| Confirmed | Your slot is set | Prepare the items and parking |
Step 3: Track your booking
Open My bookings with your email and six-digit code to see your reference, status and the change link.
Copy your reference
The reference button on My bookings copies it to your clipboard, ready to paste into an email.
Step 4: Get ready before moving day
Check your item list and parking. If the van needs a suspension, make sure it is arranged in time. If you have not heard from us the day before, email info@gigaremovals.uk to confirm the time.
Step 5: Ask a question
Email info@gigaremovals.uk with your reference in the subject line, or Ask Giga for general questions at any hour.
Frequently asked questions
Go to gigaremovals.uk/my-bookings/, enter your email and sign in with the six-digit code. Your bookings are listed with their reference and status.
Not yet. It is a request until we have checked the van, crew and access for your slot. We confirm by email, and email you if anything needs a question answered.
If you have not heard from us the day before your slot, email info@gigaremovals.uk and we will confirm the time.
Yes. Email info@gigaremovals.uk with your reference and the detail. We update the booking and confirm.
