GigaMoving Guides
Our Cancellation and Change Policy, Explained Simply
Our cancellation and change policy: what is free, what is charged, and how to make a change.
Published 3 November 2026 · Updated 3 November 2026
Plans change. A completion date slips, a flight moves. Our policy lets you change plans without surprises, while protecting crew time for the people who keep their bookings.
This guide explains the 24-hour window, what is free, what can be charged, and how to make a change.
Key takeaways
- Free to cancel or change the date up to 24 hours before your start time.
- Inside 24 hours, up to 50% of the quoted price can apply.
- If the crew is on site and the job cannot go ahead, the minimum booking applies.
- Change it in My bookings, or email info@gigaremovals.uk with your AM reference.
Step 1: Know the 24-hour window
The window counts back from the start time on your booking. Ask for a change with more than 24 hours to go and it is free.
| When you ask for the change | What applies |
|---|---|
| Before 9am on Thursday | Free to change or cancel |
| After 9am on Thursday | Inside 24 hours, up to 50% of the quote can apply |
| Crew already on site on Friday | Minimum booking applies |
Step 2: Make a free change
Open My bookings, sign in with your email and code, and use the change link. Or email info@gigaremovals.uk with your AM reference and the new date.
We confirm the new slot by email. Keep it as your record. Rates are on our pricing page.
Step 3: Know what happens inside 24 hours
A change or cancellation inside 24 hours can be charged up to 50% of the quoted price. The crew time is set aside for you, and it is hard to fill at short notice.
Ask before you decide
If things have changed, email info@gigaremovals.uk as early as you can. We tell you the charge before you decide.
Step 4: When the crew is already on site
If the crew arrives and the job cannot go ahead, the minimum booking applies. Email info@gigaremovals.uk on the day so we can plan the crew and confirm the charge.
Why we have this policy
A late cancellation leaves a van and crew with no job, and that cost has to be covered. The same policy applies to everyone, so people who keep their bookings do not pay for those who cancel.
Frequently asked questions
Yes, if you ask more than 24 hours before your start time. Use My bookings, or email info@gigaremovals.uk with your reference.
Inside 24 hours we can charge up to 50% of the quoted price, because the van and crew have been set aside for your job.
Yes. The same terms apply to website and chat bookings.
Email info@gigaremovals.uk straight away. We tell you what happens with the booking and the time.
